© GUNNAR Optiks. The World Leader in Computer Eyewear and Blue Light Lens Technology.
The GUNNAR non-prescription warranty policy covers products against defects in materials and workmanship for a period of one (1) or two (2) years depending on the product purchased.
This warranty does not cover normal wear and tear to the frames, lenses, or coatings. All purchases on GUNNAR.com or at one of our authorized GUNNAR retailers in the U.S are eligible for warranty.
To file a claim, you’ll need your order number (if purchased on GUNNAR.com), proof of purchase (gift receipt, invoice, receipt, etc.), and the purchase date. Once you submit your claim, our team will review and notify you of your approval or denial within 1-3 business days.
The GUNNAR prescription warranty policy covers the frame against defects in materials and workmanship for a period of two (2) years from the original purchase date. Warranty also covers defects in the lens AR coating for a period of two (2) years from the date of purchase. Scratched lenses are considered normal wear and tear and are not covered under the GUNNAR warranty. Any damages caused by accidents, neglect, improper use or improper storage are also not covered under warranty.
All prescription glasses purchased on GUNNAR.com are covered for a one (1) time change of frame, lens or prescription by the doctor for a period of 120 days from the original shipped date. Additional costs may be incurred for changes to higher cost frames or transition lenses. Prescription eyeglasses will need to be shipped back to our warranty department for processing. GUNNAR does not cover the cost for return shipping.
To make a warranty claim or request a change on your prescription order, you’ll need your order number (if purchased on gunnar.com), proof of purchase (gift receipt, invoice, receipt, etc.), and the purchase date. Once you submit your claim, our team will review and notify you of your approval or denial within 1-3 business days.
While your claim is under review, please do not ship your glasses to GUNNAR.
Please allow between 2-4 weeks for prescription eyewear changes and warranty requests once approved. If the frames need to be replaced and the original style has been discontinued or is out of stock, you will be contacted with further steps.
Questions? No problem. Our team is happy to help! Just reach out to our dedicated Customer Experience team at email@example.com.